IF YOU HAVE NOT BEEN AVAILABLE FOR DELIVERY OF YOUR PURCHASE, WE WILL CHARGE YOU FOR THE POSTAGE COSTS AND CAN NOT SEND AGAIN. THIS IS IF YOU DO NOT COLLECT IT THEN IT GOES AUTOMATICALLY BACK TO US. AGAIN YOU WILL BE INFORMED OF THIS, AND HELD THERE FOR 7 DAYS FOR COLLECTION. DEPENDING ON THE DEPOT AND THERE COMPANY PRACTICES. YOU HAVE TO TAKE IT THEY WILL NOT RELEASE THE PARCEL AS THEY HAVE TO BE SURE THAT IT IS YOU. OR IF YOU HAVE GOOGLED THE .UK TO GET A PASS. THIS IS YOUR RESPONSIBILTY TO HAVE THE CORRECT ID PASS WHICH YOU WILL HAVE BEEN GIVEN PROVIDED YOU GAVE THE CORRECT INFORMATION.

IF YOU DO NOT DO THIS THEY WILL NOT RELEASE THE PARCEL AND THIS MAY THEN BE RETURNED TO US. THIS IS USUALLY A SCANNING QR CODE THAT YOU CAN TAKE WITH YOU PRINTED OR ON YOUR PHONE TO COLLECT. IF YOU HAVE NOT PROVIDED THE CORRECT INFORMATION THEN YOU HAVE TO GOOGLE .UK THIS WILL GIVE YOU THE OPPORTUNITY TO TRACK YOUR CONSIGNMENT NUMBER WHICH WE CAN GIVE YOU AND THIS WILL SEND YOU A DPD PASS FOR YOU TO USE.

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